Privacy Policy
Last Updated: 2026-07-24
This Privacy Policy ("Policy") explains how TFDi Design Co. ("TFDi Design", "we", "us") collects, uses, discloses, and protects personal data when you visit our websites (the "Website") and when you create an account, subscribe, or use our software and services (together, the "Services").
By using the Services, you agree to this Policy.
1. Who We Are
TFDi Design Co. is the data controller for personal data processed in connection with the Services, unless otherwise indicated.
To contact us, please use our customer support portal at https://support.tfdidesign.com.
2. Personal Data We Collect
- Information You Provide
We collect information you provide directly to us, such as when you:
- create an account,
- subscribe to a service,
- fill out forms,
- request support, or
- contact us.
This may include:
- name,
- email address,
- postal address (if provided),
- account identifiers,
- other contact or identifying information you provide.
- Payment Information
If you purchase subscriptions or products, we collect payment information as part of the billing process. We may store card information you provide (including full card numbers) in connection with payment processing and managing billing, renewals, and payment administration.
We may also receive payment confirmations and billing status information from our payment processing systems.
3. Analytics and Tracking Technologies
- PostHog
We use PostHog for analytics and product improvement. PostHog may collect information about how you use the Services, such as pages viewed, actions performed, and usage events. This may be collected using cookies and similar technologies.
- Web beacons / tracking pixels
We may use web beacons (tracking pixels) to understand usage and improve our services, including in emails or on the Website where applicable.
- Cookie consent
We do not currently provide a cookie consent mechanism on the Website. If required by applicable law and when implemented, your choices will control non-essential tracking technologies.
4. How We Use Your Personal Data
We use personal data for purposes including:
- providing and managing the Services (including account access)
- billing, subscription management, and customer support
- communicating with you about your account and support requests
- security, fraud prevention, and abuse prevention
- debugging and improving the Services (including analytics)
- complying with legal obligations and enforcing our terms and policies
5. How We Share Your Personal Data
We do not sell personal data.
We may share personal data with:
- service providers/processors that help provide the Services (including hosting, analytics, support, and email delivery),
- legal and safety disclosures where necessary to comply with law, enforce our terms, or protect users/security.
6. International Data Transfers
Personal data may be transferred to and processed in countries outside your location, including the United States. Where required by applicable law, we take steps designed to provide appropriate safeguards.
7. Data Retention
We retain personal data for as long as necessary to provide the Services, fulfill the purposes described in this Policy, and comply with legal obligations.
8. Security
We take reasonable steps to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method is completely secure.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights such as access, correction, deletion, restriction, objection, and portability (where applicable). To exercise rights, contact us using our customer support portal.
10. Minimum Age Requirement
The Services are not intended for children under 13. We do not knowingly collect personal data from children under 13.
11. Updates to This Policy
We may update this Policy from time to time. Continued use after changes become effective constitutes acceptance, to the extent permitted by law. Where required, we will provide notice of material changes.